Terms and Conditions

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Terms and Conditions (Wooden Products Website)

Last Updated: June 2026

These Terms and Conditions (“Terms”) govern your access to and use of this website, including all content, functions, and services related to wooden furniture, wooden crafts, custom wooden products and wholesale services (the “Website”). By browsing, accessing, or placing orders on this Website, you (“User”, “Customer”, “You”) agree to be legally bound by these Terms. If you do not accept these Terms, please do not use our Website or services.

1. General Website Use

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal browsing, product inquiry, quotation application, and legitimate business purchasing purposes. All content on the Website, including product images, texts, designs, logos, specifications, and layout, is owned by our company and protected by copyright, trademark, and intellectual property laws. You may not copy, reproduce, modify, distribute, resell, or commercially exploit any Website content without our prior written consent.

You agree not to misuse the Website, including but not limited to launching malicious attacks, spamming, interfering with website operation, uploading illegal content, or conducting any behavior that may damage our website security and legitimate rights.

2. Product Information & Accuracy

We strive to ensure that all descriptions, pictures, sizes, colors, prices, and specifications of wooden products displayed on the Website are accurate and up to date. Due to the natural characteristics of solid wood materials, each wooden product may have unique grain patterns, color differences, and minor texture variations. These natural differences are not quality defects and are not eligible for return or complaint.

We reserve the right to update, modify, or discontinue any wooden product design, specification, or material at any time without prior notice. In case of typographical errors, price errors, or information inaccuracies on the Website, we reserve the right to cancel or adjust relevant orders and explanations.

3. Orders & Payment Terms

All orders placed through our website are subject to our final confirmation. After you submit an inquiry or order, our team will verify product details, customization requirements, quantity, shipping cost, and delivery time, then provide an official quotation and order confirmation.

For customized wooden products and bulk wholesale orders, a deposit is required to confirm production. The final delivery will be arranged after full payment settlement unless otherwise agreed in writing. All payment methods shall comply with international transaction norms. You are responsible for all bank handling fees, transfer fees, and relevant taxes incurred during payment.

4. Custom Wooden Products Terms

We provide OEM and ODM custom wooden product services according to customer drawings, sizes, styles, and functional requirements. Once the custom design draft is confirmed by the customer and production starts, no free modification, cancellation, or refund is allowed. Any subsequent changes in design, size, or material proposed by the customer will generate additional costs and extended production cycles, which shall be borne by the customer.

The final finished custom products shall be subject to reasonable manual and wooden material errors within the industry standard range, which are deemed qualified products.

5. Shipping & Delivery

Shipping fees, delivery methods, and delivery cycles are determined according to the order quantity, product type, and destination country. We will arrange production and delivery strictly in accordance with the agreed time in the order confirmation. Delivery time is an estimated time and may be delayed due to international logistics, customs clearance, weather, force majeure and other uncontrollable factors.

After the goods are delivered to the designated logistics carrier, the risk of product damage, loss or delay shall be transferred to the customer. Customers shall bear all import duties, tariffs, customs clearance fees and local handling fees of the destination country.

6. Return & Refund Policy

Standard finished wooden products can be returned or exchanged if there are quality problems such as structural damage, defective workmanship before delivery inspection. We will provide replacement, partial refund or full refund after verification.

Customized wooden products are non-refundable and non-returnable, unless there are serious quality problems that do not conform to the confirmed design and production standards.

We do not accept returns due to personal preference differences, slight wood grain and color differences, or unreasonable reasons after customer’s full inspection and confirmation.

7. Intellectual Property Rights

All intellectual property rights including trademarks, logos, design patents, text content and picture materials on this Website are exclusively owned by our company.